Versand

PROCESSING TIME

We process and dispatch all orders within 1-3 business days of purchase. You will receive a confirmation email as soon as your order is placed, and a separate email with your tracking number once your package ships.

DELIVERY TIME

Estimated delivery is 6-15 business days from dispatch, depending on your location. Most orders to the United States, Australia, Canada and the United Kingdom arrive within 8-12 business days. Delivery to other countries may take longer.

Please note that delivery times are estimates, not guarantees. Delays can occur due to carrier volume, customs processing, weather, or holidays. These are outside our control.

TRACKING YOUR ORDER

Every order ships with full tracking. Once your package is dispatched you will receive a tracking number by email, and you can check your order status at any time here: shoplavero.com/pages/track-order

Tracking information can take 3-5 business days to begin updating after dispatch. This is normal and does not mean your package is lost.

SHIPPING COSTS

Shipping costs are calculated at checkout and displayed before you complete your purchase.

WHERE WE SHIP

We ship worldwide. Most of our customers are in the United States, Australia, Canada and the United Kingdom.

Orders are dispatched from our fulfillment partners and delivered by your national postal carrier — USPS (United States), Australia Post (Australia), Canada Post (Canada), Royal Mail (United Kingdom) or your local postal service.

DELAYED OR MISSING PACKAGES

If your order has not arrived within 20 business days of dispatch, please email us at info@shoplavero.com with your order number. We will investigate with the carrier and, if the package cannot be located, we will send a replacement or issue a full refund.

Please contact us before opening a dispute with your bank. We resolve most delivery issues within 24 hours and are always happy to help.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. If you notice an error, email info@shoplavero.com immediately — we can usually update the address before dispatch. We are not responsible for orders delivered to an incorrect address provided by the customer, but we will always do our best to help.

CUSTOMS AND IMPORT DUTIES

For international orders, any customs duties or import taxes are the responsibility of the customer. These charges are set by your local customs authority and are not included in the price you pay at checkout.

BILLING STATEMENT NOTICE

Charges from our store appear on your card statement as "SP SHOPLAVERO.COM". Orders placed before August 2026 may appear as "SP PAMORAA" — this was our previous business name. If you see either of these charges and have questions, please email info@shoplavero.com before contacting your bank.

CONTACT US

Lavero (True Ventures LLC)
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: info@shoplavero.com
We respond to all emails within 24 hours.