Refund policy
Returns & Refunds
At Lavero, we want you to be completely satisfied with your order. If something isn't right, we'll make it right.
MOST REFUNDS DON'T REQUIRE A RETURN
If you're not happy with your order, simply email us at info@shoplavero.com within 30 days of delivery. In most cases we will refund you directly and you can keep the product — no return shipping required. We keep this simple because we'd rather have a happy customer than a returned package.
Refunds are processed within 5-7 business days to your original payment method.
HOW TO REQUEST A REFUND OR RETURN
Email info@shoplavero.com with:
- Your order number
- A short description of the issue
- A photo, if the item arrived damaged or incorrect
We respond to all emails within 24 hours.
DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us immediately at info@shoplavero.com. We will send a replacement or issue a full refund — your choice. You will not be asked to return the item.
30-DAY RETURN WINDOW
You have 30 days after receiving your item to request a return or refund. If a return is required for your specific item, we will provide instructions and a return shipping label. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a physical return, your item must be in the same condition that you received it, unused, with tags and in its original packaging, along with your receipt or proof of purchase.
ORDER CANCELLATIONS
You can cancel your order for a full refund any time before it ships. Email info@shoplavero.com as soon as possible and we will cancel and refund immediately. Once an order has shipped, our standard refund policy above applies.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions about your specific item.
We cannot accept returns on gift cards.
EXCHANGES
The fastest way to get what you want is to contact us at info@shoplavero.com. In most cases we can send a replacement item without requiring you to return the original.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, with tags and in its original packaging. You'll also need the receipt or proof of purchase.
REFUND PROCESSING
We will notify you once your refund has been approved. Approved refunds are issued to your original payment method within 5-7 business days. Please note it can take additional time for your bank or credit card company to post the refund to your account.
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